Our Return / Exchange Policy
We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers. We have long believed that when we treat our customers fairly, they, in turn, are fair with us.
Returns
Items eligible for return: Please Return the items purchased within 15 days of receiving your order with the original receipt. The product must be in original condition (never worn, washed, or altered) and have the original tags attached. All returns must be accompanied by the original receipt. We will ensure that your refunds are processed efficiently.
Why 15 days: We compensate the artists who have hand-painted the drawings printed on your product; we want to ensure we are uplifting the artists most effectively.
Ship back to us: We must request you pay the shipping cost for your purchase. We firmly believe in directing maximum benefit to the women and the artists who have worked so hard to help us create this product, sustainable business practices, and in giving the gift of eyesight.
We thank you immensely for your understanding.
Changing or Canceling Orders
Modifying Orders That Have Not Shipped
In an effort to ship your order in a timely manner, the ability to cancel or modify an order is not always available. If you have changed or want to cancel your order, don’t hesitate to contact Customer Care at (508) 816-4519 or info@naytracouture.com within 1 hour of placing your order, and we will do so our best to accommodate your request.
Address Change
We will do our best to accommodate any address change requests if you contact our Customer Care team within 1 hour of placing your order. Please call us at (508) 816-4519. Any changes to your address after an hour may require an additional fee.
Cancel/Add Item
This option may not be available depending on how far along our warehouse is with your order. Please call us at (508) 816-4519 or email info@naytracouture.com, and we will do our best to accommodate your request.
Did your order get canceled? Orders may be canceled for various reasons, including lack of inventory or system error. If your order is canceled, we will notify you by email. Call us at (508) 816-4519 to help reorder or find similar items.
Naytra Couture reserves the right to cancel any order due to unauthorized, altered, or ineligible use of promotional codes or merchandise.
Payment Change
We have minimal ability to change the payment type after your order is placed. Please call us at (508) 816-4519 to see if it is an option to update your payment type.
Modifying Orders That Have Already Shipped
Once your order has shipped, there is little we can do to modify it. However, FedEx Delivery Manager offers a free program for customizing your delivery options. Sign up for free at FedEx.com to change the delivery address, schedule a delivery time, request a vacation hold, sign for the package, hold at a FedEx location, and provide delivery instructions.
NEED HELP?
We’re here to help if you have any questions
or need assistance with your account
info@naytracouture.com
(508) 816-4519
